{"id":229976,"date":"2026-08-10T11:28:26","date_gmt":"2026-08-10T09:28:26","guid":{"rendered":"https:\/\/serells.se\/?page_id=229976"},"modified":"2026-08-10T12:10:53","modified_gmt":"2026-08-10T10:10:53","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/serells.se\/en\/terms-conditions\/","title":{"rendered":"Terms &amp; conditions"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_flex_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h1><b>Serells.se<\/b><\/h1>\n<h2><b>Terms, Conditions &amp; Company Information<\/b><\/h2>\n<h3><b>EU English Version<\/b><\/h3>\n<h1><b>1. About Serells.se<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Serells.se is a Swedish online store operated by:<\/span><\/p>\n<p><b>Projects By Humaan Handelsbolag<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Surbrunnsv\u00e4gen 5<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> 448 30 Floda<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Sweden<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Company registration number:<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>969754-4525<\/b><\/p>\n<p><span style=\"font-weight: 400;\">VAT Identification Number (VAT ID):<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>SE969754525001<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Registered for Swedish F-tax.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Serells.se was previously known as <\/span><b>Microgreenies.se<\/b><span style=\"font-weight: 400;\"> and is part of the same business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We develop and supply products for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">microgreens cultivation,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">indoor growing,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">professional and private cultivation,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">growing trays,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">hemp growing mats,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">cultivation accessories.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Our products are shipped from Sweden to customers within Sweden and the European Union.<\/span><\/p>\n<h1><b>2. Contact Information<\/b><\/h1>\n<p><b>Projects By Humaan Handelsbolag<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Serells.se<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Address:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Surbrunnsv\u00e4gen 5<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> 448 30 Floda<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Sweden<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email:<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>hello@serells.se<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customer Service:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> +46 (0)31-19 00 02<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sales \u2013 Hemp Growing Mats:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> +46 708-190140<\/span><\/p>\n<h1><b>3. VAT Information<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">VAT Identification Number:<\/span><\/p>\n<p><b>SE969754525001<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Our VAT number can be verified through official EU and Swedish authorities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">EU Commission \u2013 VIES VAT Number Validation:<\/span><\/p>\n<p><a href=\"https:\/\/ec.europa.eu\/taxation_customs\/vies\/#\/vat-validation\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/taxation_customs\/vies\/#\/vat-validation<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Swedish Tax Agency (Skatteverket):<\/span><\/p>\n<p><a href=\"https:\/\/www.skatteverket.se\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.skatteverket.se\/<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">You can verify whether a VAT number is active through the EU VIES system or through the Swedish Tax Agency.<\/span><\/p>\n<h1><b>4. Ordering<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Orders can be placed through:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our online store,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">email,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">telephone contact.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By placing an order, the customer accepts these Terms &amp; Conditions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After completing an order, an order confirmation will be sent to the email address provided by the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you do not receive an order confirmation:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">check your spam\/junk folder,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact us at hello@serells.se.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We reserve the right to cancel or refuse an order in cases such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">obvious pricing errors,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">technical errors,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">unavailable products,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">suspected incorrect information.<\/span><\/li>\n<\/ul>\n<h1><b>5. Order Processing Time<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Orders are normally prepared and handed over to the shipping provider within:<\/span><\/p>\n<p><b>2\u20135 business days<\/b><\/p>\n<p><span style=\"font-weight: 400;\">after the order has been received.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During periods of high demand, holidays, or circumstances beyond our control, processing times may be extended.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We always aim to process orders as quickly as possible.<\/span><\/p>\n<h1><b>6. Shipping and Delivery<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">We ship products from Sweden to customers within Sweden and the European Union.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Shipping providers:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DHL<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PostNord<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The shipping method is selected depending on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">product size,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">weight,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">destination country.<\/span><\/li>\n<\/ul>\n<h2><b>PostNord Delivery<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Smaller shipments may be sent with PostNord.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Delivery is normally:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">directly to the customer's mailbox where possible,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">otherwise according to PostNord's delivery procedures.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For business deliveries, the customer must provide an accessible delivery point or mailbox.<\/span><\/p>\n<h2><b>DHL Delivery<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Larger or heavier shipments are normally sent with DHL.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This includes, for example:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">growing trays,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">hemp growing mats,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">hemp rolls,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">larger quantities of growing media.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Delivery may be made to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">business address,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DHL service point,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">according to DHL delivery conditions.<\/span><\/li>\n<\/ul>\n<h1><b>7. Estimated Delivery Time<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">After the order has been handed over to the shipping provider, the estimated delivery time is normally:<\/span><\/p>\n<p><b>4\u20136 business days<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Delivery times may vary depending on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">destination country,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">local delivery conditions,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">weekends,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">public holidays,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">carrier handling times.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The stated delivery time is an estimate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Serells.se cannot guarantee exact delivery dates once the shipment has been transferred to DHL or PostNord.<\/span><\/p>\n<h1><b>8. Tracking Information<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">When tracking is available, shipment information will be sent to the email address provided during checkout.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers are responsible for ensuring that their contact information is correct.<\/span><\/p>\n<h1><b>9. Delivery Address<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">The customer is responsible for providing a complete and correct delivery address.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Serells.se cannot be held responsible for delays, additional costs, or failed deliveries caused by incorrect address information provided by the customer.<\/span><\/p>\n<h1><b>10. Payment<\/b><\/h1>\n<h2><b>Kustom Checkout<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We use <\/span><b>Kustom Checkout<\/b><span style=\"font-weight: 400;\"> as our payment solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Available payment methods are displayed during checkout.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For invoice payments, a standard credit assessment may be performed.<\/span><\/p>\n<h2><b>Business Payments via Billie<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Business customers may choose payment through <\/span><b>Billie<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Billie provides business payment solutions in several European countries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Invoices and payment information are managed through the customer's Billie account.<\/span><\/p>\n<h2><b>Business Customers and Resellers<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Companies and resellers with a valid company registration number may, after agreement, be invoiced through our accounting system:<\/span><\/p>\n<p><b>Fortnox<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This applies mainly to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">larger orders,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">recurring business customers,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">wholesale customers.<\/span><\/li>\n<\/ul>\n<h2><b>Orders by Email or Telephone<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">For orders placed outside the online store, payment terms are agreed before shipment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Payment may be made by:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bank transfer,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">invoice after agreement,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">other agreed payment methods.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Payment recipient:<\/span><\/p>\n<p><b>Projects By Humaan Handelsbolag<\/b><\/p>\n<h1><b>11. Prices and VAT<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">All prices shown on Serells.se are displayed according to applicable VAT rules.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Private customers within Sweden see prices including VAT unless otherwise stated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For EU business customers, VAT may be handled according to applicable EU VAT regulations when a valid VAT identification number is provided.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We reserve the right to correct:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">pricing errors,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">technical errors,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">incorrect information.<\/span><\/li>\n<\/ul>\n<h1><\/h1>\n<h1><b>12. Right of Withdrawal (Consumers)<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Consumers within the European Union generally have a <\/span><b>14-day right of withdrawal<\/b><span style=\"font-weight: 400;\"> for distance purchases according to applicable consumer protection legislation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The withdrawal period begins on the day the customer, or a person appointed by the customer, receives the goods.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To exercise the right of withdrawal, the customer must contact us before the withdrawal period expires.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact:<\/span><\/p>\n<p><b>Projects By Humaan Handelsbolag<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Serells.se<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email:<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>hello@serells.se<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Address:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Surbrunnsv\u00e4gen 5<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> 448 30 Floda<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Sweden<\/span><\/p>\n<h1><b>13. Returns<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">If the customer exercises the right of withdrawal, the goods must be returned:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">unused,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in substantially unchanged condition,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">safely packaged.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The customer is normally responsible for return shipping costs unless otherwise agreed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The customer should include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order number,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">name,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact information,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">reason for return (optional but helpful).<\/span><\/li>\n<\/ul>\n<h1><b>14. Refunds<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">When a valid withdrawal request has been approved, we will refund payments received from the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The refund includes the original standard delivery cost where required by applicable consumer legislation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Refunds will normally be processed within 14 days after:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">we have received the returned goods, or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the customer has provided proof that the goods have been returned.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.<\/span><\/p>\n<h1><b>15. Exclusions from the Right of Withdrawal<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">The right of withdrawal does not apply to products that are legally exempt, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">products manufactured according to customer specifications,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">specially customized products,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">products where the nature of the goods prevents return according to applicable law.<\/span><\/li>\n<\/ul>\n<h1><b>16. Complaints and Warranty Claims<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">If a product is defective or does not correspond to the order, customers may submit a complaint according to applicable consumer protection legislation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please contact us as soon as possible after discovering the issue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A complaint should include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order number,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">description of the problem,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">photographs if applicable.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We may request photos or additional information to evaluate the complaint.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Approved complaints will be handled according to applicable legislation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email:<\/span><span style=\"font-weight: 400;\"><br \/><\/span> <b>hello@serells.se<\/b><\/p>\n<h1><b>17. Transport Damage<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Please inspect your delivery immediately after receiving it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the package or product has been damaged during transport:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photograph the outer packaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photograph the damaged product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep the packaging until the matter has been resolved.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact us as soon as possible.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Please provide:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order number,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">photographs,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">description of the damage.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will investigate the matter together with the shipping provider and assist with the next steps.<\/span><\/p>\n<h1><b>18. Privacy Policy (GDPR)<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Projects By Humaan Handelsbolag processes personal data in accordance with:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">EU General Data Protection Regulation (GDPR),<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">applicable Swedish data protection legislation.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We respect our customers' privacy and only process personal information necessary for providing our services.<\/span><\/p>\n<h1><b>19. Personal Data We Process<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Depending on the customer's interaction with Serells.se, we may process:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">name,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">billing address,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">delivery address,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">email address,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">telephone number,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">company information,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">VAT identification number for EU businesses,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">payment-related information,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">order history,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">customer communication.<\/span><\/li>\n<\/ul>\n<h1><b>20. Purpose of Data Processing<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Personal data is used for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">processing orders,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">delivering products,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">handling payments,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">issuing invoices,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">providing customer service,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">handling complaints and returns,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">fulfilling legal obligations.<\/span><\/li>\n<\/ul>\n<h1><b>21. Legal Basis for Processing<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">We process personal data based on:<\/span><\/p>\n<p><b>GDPR Article 6(1)(b)<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Processing necessary for fulfilling a contract with the customer.<\/span><\/p>\n<p><b>GDPR Article 6(1)(c)<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Processing necessary to comply with legal obligations, such as accounting requirements.<\/span><\/p>\n<p><b>GDPR Article 6(1)(f)<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Processing necessary for legitimate business interests, such as customer service and secure business operations.<\/span><\/p>\n<h1><b>22. Service Providers and Data Sharing<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">To provide our services, necessary information may be shared with trusted service providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These include:<\/span><\/p>\n<h2><b>Payment Providers<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kustom Checkout<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/dashboard.billie.io\/public\/login\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Billie<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Used for secure payment processing and invoice handling.<\/span><\/p>\n<h2><b>Accounting<\/b><\/h2>\n<p><b>Fortnox<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Used for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">accounting,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">invoicing,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">legal financial records.<\/span><\/li>\n<\/ul>\n<h2><b>Shipping Providers<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DHL<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PostNord<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Used for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">delivery,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">shipment tracking,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">logistics handling.<\/span><\/li>\n<\/ul>\n<h2><b>Email Services<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We use:<\/span><\/p>\n<p><b>Google Workspace<\/b><\/p>\n<p><span style=\"font-weight: 400;\">for business communication and customer support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer information is only used for communication related to orders, services, and customer enquiries.<\/span><\/p>\n<h1><b>23. Data Storage Period<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Personal data is stored only for as long as necessary for the purpose for which it was collected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Information required under accounting or legal regulations is stored according to applicable Swedish law.<\/span><\/p>\n<h1><b>24. Customer Rights Under GDPR<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Customers have the right to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request access to personal data,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request correction of inaccurate information,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request deletion where legally possible,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request restriction of processing,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">object to certain processing,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request data portability.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To exercise these rights, contact:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email:<\/span><\/p>\n<p><b>hello@serells.se<\/b><\/p>\n<h1><b>25. Cookies<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Serells.se may use cookies to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ensure website functionality,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">improve user experience,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">support shopping cart functions,<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">improve website performance.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers can manage cookie settings through their browser.<\/span><\/p>\n<h1><b>26. Applicable Law and Disputes<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">We always aim to resolve questions and disputes directly with our customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Purchases made through Serells.se are governed by Swedish law unless mandatory consumer protection rules in another EU country apply.<\/span><\/p>\n<h1><b>27. Company Footer Information<\/b><\/h1>\n<p><b>Projects By Humaan Handelsbolag<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Serells.se<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> (previously Microgreenies.se)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Surbrunnsv\u00e4gen 5<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> 448 30 Floda<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> Sweden<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Company registration number:<\/span><\/p>\n<p><b>969754-4525<\/b><\/p>\n<p><span style=\"font-weight: 400;\">VAT ID:<\/span><\/p>\n<p><b>SE969754525001<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Email:<\/span><\/p>\n<p><b>hello@serells.se<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customer Service:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+46 (0)31-19 00 02<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sales \u2013 Hemp Growing Mats:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">+46 708-190140<\/span><\/p>\n<h1><b>28. VAT Verification<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">VAT ID verification:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">EU Commission \u2013 VIES VAT Number Validation:<\/span><\/p>\n<p><a href=\"https:\/\/ec.europa.eu\/taxation_customs\/vies\/#\/vat-validation\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/taxation_customs\/vies\/#\/vat-validation<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Swedish Tax Agency (Skatteverket):<\/span><\/p>\n<p><a href=\"https:\/\/www.skatteverket.se\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">https:\/\/www.skatteverket.se\/<\/span><\/a><\/p>\n<h1><b>29. Social Media<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Instagram:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">@microgreenies.se<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Facebook:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Microgreenies.se<\/span><\/p>\n<h1><b>30. Location<\/b><\/h1>\n<p><span style=\"font-weight: 400;\">Projects By Humaan Handelsbolag is located in Floda, Sweden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Approximately 30 km from Gothenburg, between Lerum and Alings\u00e5s.<\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-229976","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/pages\/229976","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/comments?post=229976"}],"version-history":[{"count":7,"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/pages\/229976\/revisions"}],"predecessor-version":[{"id":229992,"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/pages\/229976\/revisions\/229992"}],"wp:attachment":[{"href":"https:\/\/serells.se\/en\/wp-json\/wp\/v2\/media?parent=229976"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}